thejakartapost :Indonesian buyers undeterred by exploding Samsung smartphones :2016-09-19





Indonesian buyers undeterred by exploding Samsung smartphones


Indonesian buyers undeterred by exploding Samsung smartphones
Hopes were high for South Korean technology giant Samsung earlier this year after it released some of the most sophisticated and critically acclaimed pieces of mobile technology.One of them was poised to be the year's shining star in the gadget world.Samsung's hopes for a successful year, however, are in jeopardy as numerous reports have emerged that suggest one of its latest smartphones, the Samsung Galaxy Note 7, is prone to exploding at random times during charging or when it is simply on.Earlier this month, the world's top smartphone maker decided to recall some 2.5 million Note 7s already in circulation, which it project would cause a loss of billions of dollars.


Feds make recall of Samsung Galaxy Note 7 smartphones official – The Denver Post


Feds make recall of Samsung Galaxy Note 7 smartphones official – The Denver Post
The U.S. government on Thursday moved to recall Samsung's highest-end smartphone — an unprecedented move for the smartphone industry and one that delivers a severe blow to Samsung in its pursuit to become the world's premium smartphone maker.The Samsung Note 7 exchange program: Visit samsung.com/us/note7recallExchange options include either a Galaxy S7 or S7 Edge plus a refund of the price difference, a refund at the point of purchase or a new Note 7 when available.Samsung said new Note 7's will be available no later than Sept. 21.Customers who opt for non-Note 7 Samsung product are eligible for a $25 gift card or in-store credit.


Samsung is recalling 2.5 million Galaxy Note 7 smartphones over exploding battery fears


Samsung is recalling 2.5 million Galaxy Note 7 smartphones over exploding battery fears
In what might be the biggest smartphone recall ever, Samsung has halted sales of some 2.5 million new Galaxy Note 7 smartphones, amid ongoing reports that a flaw in the device's batteries is making them catch fire and explode.Adding to the controversy, the FAA might also ban them on planes, meaning travellers will be prohibited from taking a potentially faulty Note 7 on board aircraft in the US.Last week, Samsung announced that it had voluntarily initiated its own product recall, but if it elects to institute a formal process with the US Consumer Product Safety Commission, the FAA would have to enact the ban."If the device is [formally] recalled by the manufacturer, airline crew and passengers will not be able to bring recalled batteries or electronics that contain recalled batteries in the cabin of an aircraft, or in carry-on and checked baggage," an FAA spokesperson told Matt Novak at Gizmodo.


One million Samsung smartphones in US recall


One million Samsung smartphones in US recall
The US Consumer Product Safety Commission on Thursday announced a recall of around one million Samsung Galaxy Note 7 smartphones plagued by incidents of batteries bursting into flames.The move by the US safety agency formalizes the recall underway in 10 countries after reports of faulty batteries that caused some handsets to explode during charging.Samsung meanwhile announced replacements for the faulty phones would be available to US customers next week.In the United States, there have been 92 reports of batteries overheating, including 26 reports of burns and 55 reports of property damage, including fires in cars and a garage, the commission said in a notice.


Businessman fears Samsung not doing enough to retrieve fire-prone smartphones


Businessman fears Samsung not doing enough to retrieve fire-prone smartphones
Businessman fears Samsung not doing enough to retrieve fire-prone smartphonesKIM HONG-JI/REUTERS Some Samsung Galaxy Note 7s have proved dangerous for consumers.Samsung is refusing to say how many Galaxy Note 7 smartphones it has retrieved from New Zealand customers and how many may still be posing a safety hazard.One dissatisfied customer accused Samsung of failing to go the extra mile to ensure the fire-prone smartphones were handed in through its voluntary recall.Simon Rickwood, owner of GamePlayNZ, said he spent about 30 hours getting redress after a Galaxy Note 7 phone he bought from Vodafone overheated and he was then advised to return the replacement.


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